If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
Our staff co-ordinate the paperwork that needs to be completed after death, such as the "Medical Certificate of Cause of Death" and any necessary cremation forms. They will liaise with medical and nursing staff, funeral directors, the coroner’s office, the registrar's office and any other outside agencies. They will give sensitive and compassionate care to all bereaved families. They are aware of religious and cultural issues around the time of death and will do their best to accommodate the needs of all families.
Our Bereavement Services Team have produced the information leaflet at the bottom of this page. We hope it will assist you during the early days of your bereavement. The booklet provides help and advice with the practical issues associated with the loss of a relative or friend, particularly if the death has occurred in hospital. Please do not hesitate to ask if you are unclear about anything. We will always be pleased to help.
The Bereavement Services Team are:
Margaret Hughes, Bereavement Office Manager
Tracy McWhirter, Bereavement Officer
Barbara Lyons, Bereavement Officer
Liane Thorley, Bereavement Officer
May we advise you in your own interest not to attend the hospital without first telephoning. The appropriate forms may not be available when you arrive, which may cause you an unnecessary journey.
Once the Bereavement Office staff have confirmed that the doctor has been able to issue a Medical Certificate of Cause of Death they will call you back as soon as possible. They will also keep you updated if the certificate is not yet fully processed.
The Bereavement Office opening hours for collection of paperwork/property are:
Monday - Friday: 9.00 a.m. - 4.30 p.m.
You can contact the Bereavement Office on 01925 662294 or 01925 275281
Where is the Bereavement Office?
The Bereavement Office is located at the rear of the hospital site, on the ground floor of Cheshire House. Cheshire House is one of two three storey buildings near the Guardian Street entrance to the hospital adjacent to the railway line. Access is gained from Lovely Lane by following the road round to the left and continuing on the road adjacent to the railway line. Cheshire House is clearly visible on the left.
Dedicated parking is available, but there is also parking in the very near vicinity. From the Guardian Street entrance, follow the one way system, then turn right between the two double storey car parks, turn right again and Cheshire House is immediately facing.
You may be aware of the current media coverage regarding the above scheme. We would like to reassure you about this.
For the avoidance of doubt, we would wish to be very clear that Warrington and Halton Hospitals NHS Foundation Trust does not charge NHS patients for NHS treatments and we have no intention of doing otherwise.