If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
The centre brings a range of benefits to patients including a single point of access to urgent care services, reducing the need for some patients to travel to A&E.
There is also a range of diagnostic facilities including an x-ray department with extended opening hours and short-term observation bays - again so patients do not need to travel to a hospital for these services.
The centre is kite marked by North West Ambulance service, which means that if you call an ambulance but your condition is not life threatening, you may be taken to the UCC for treatment rather than to a local Accident and Emergency department.
On arrival you will be initially assessed to prioritise the urgency of your care. You will be seen by a Doctor or Clinical Nurse Practitioner to complete your care.
Some people will be monitored in the observation bays before deciding on an appropriate care plan. This may, for example, involve treatment with intravenous (through a vein) medication prescribed in the centre and further tests, also whilst in the centre.
Who can access the service? - Anyone can use this service, no appointment is needed.
What? - Any illness that needs urgent attention, injury or fractures.
The Urgent Care Centre is staffed by a team of highly trained nurses with support from doctors and GPs.
Runcorn Urgent Care Centre – COVID-19
Due to the ongoing COVID-19 (Coronavirus) pandemic we are concentrating our clinicians’ skills and availability at Runcorn Urgent Care Centre into opening hours of 8am to 9pm, 7-days week with effect from Monday 30th March 2020.
Halton General Hospital
There is also a NHS Widnes Urgent Care Centre open 7am to 10pm - located at:
As with all emergency departments, patients are seen in a priority manner. The more urgent the condition is, the faster you are seen.
We aim to initially assess more than 95% of our patients in less than 15 minutes and aim to provide treatment and a decision on your care within a maximum of four hours from your arrival.
Some patients are offered treatment and further monitoring in the unit.
The options are:
What conditions can be treated at the Urgent Care Centre?
Dependant on the severity of your condition, the Urgent Care Centre can treat a wide variety of problems including but not limited to:
Once assessed you will receive treatment or, if deemed appropriate, be referred to another service.
Services for children
NHS Runcorn Urgent Care Centre has specialist paediatric nurses who have expertise in treating Children along with special paediatric observation suites.
There is also a Doctor on staff who is able to treat paediatric illnesses and injuries as appropriate.
If you require an x-ray during your visit to the UCC, you can now receive this directly from the centre. X-ray is open from 8am – 10pm, Seven days a week.
What conditions cannot be treated at the centre?
Conditions that Urgent Care Centres cannot treat include: