Visiting and facilities

Find out more about visiting with information on visiting times, keeping in touch and more
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Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

 Covid-19 Coronavirus: Visiting Information

Due to the current rate and presentation of Covid-19 in our local areas, we will continue to restrict visiting to maintain patient safety and reduce the risk of spread of Covid-19 within our hospitals. In general:

  • If visitors have to come to our hospitals then they should ALWAYS:
    • Wear a face covering at all times
    • Sanitise hands on arrival
    • Observe strict social distancing
  • If attending A&E, Urgent Treatment Centre or Outpatients attend alone unless meeting one of the exceptions below.
  • Child visitors under 16 will not be permitted at any time

The following exceptions are in place:

  • End of Life Patients - A maximum of two visitors at the bedside at any time – visiting supported by the nurse in charge
  • Women in Labour - One birthing partner
  • Pregnant women undergoing ultrasound scan - Partner may accompany
  • Neonatal Unit - Both parents
  • Intensive Care – nominated visitors up to one hour per day (same visitors throughout patient stay) and subject to screening assessment.  All visiting subject to nurse in charge daily approval.
  • Children’s Unit - One parent or appropriate adult visiting a child at one time, interchangeable
  • Carers/patient supporters – one carer/visitor that is supporting someone with a mental health issue such as dementia, brain injury, a learning disability or autism, where not being present would cause the patient to be distressed.
  • Individual requests will be considered in exceptional circumstances

To support patients and their loved ones:

  • Each ward has virtual visiting in place using tablet devices – please ask the nurse in charge to arrange this.
  • Our Family Liaison Service continues to offer a daily contact service with nominated loved ones.

Important Notice

  • Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.
  • Visitors with any symptoms relating to Covid-19- coronavirus including a cough or temperature must not visit the hospital the guidance issued by NHS1111   https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/
  • If visitors have a general cold, including cough, cold, runny nose they must not come to the hospitals.
  • Visitors with any symptoms relating to a stomach upset, including diarrhoea and/or vomiting should not come to the hospitals.

The Trust advises visitors to contact its Patient Advice and Liaison Service if they have specific concerns beyond this guidance, the service is available on weekdays on 01925 275512 or e-mail WHH.Pals@nhs.net  

 

 

 

 


 


Enquiring about patients

It is natural that you will want to know how your friend or relative is progressing, but it would help us considerably if calls could be kept to a minimum. Perhaps you could nominate one person who could enquire on behalf of the family. As you appreciate, the hospital switchboard gets very busy and it would assist us greatly if people could avoid ringing in at peak times (breakfast, lunch and teatime).

Each ward has a direct dial telephone number which means you do not have to go through the switchboard. Please ask the nurse in charge for this number. They may also advise on the best time to call for an update each day (following the doctor's ward rounds for example).

Find a list of Ward phone numbers here.

Keeping in touch

Hospedia - Bedside phone, television, radio and internet access

Most of our inpatient wards have access to the Hospedia bedside communication system by each bed. This gives personal telephone and internet access as well as TV and radio. Patients can register and the number will go straight through to their bedside set so you can keep in touch by phone and leave messages. This is a service that you need to pay for and is charged at nationally set rates as it is a system that is in place across the NHS as part of a national contract. You will be advised of the costs per minute when the call is connected so please listen carefully. More information on Hospedia can be found on their website here.

Mobile phones

Mobile phones can be used in the majority of areas within the Trust. In certain areas we ask that you restrict your use of mobile phones because of the risk of interference with sensitive medical equipment. In areas such as high dependency units, catheter labs, recovery areas and A&E Resus areas where the density of sensitive equipment is high the use of phones is restricted.

Please be aware that taking pictures, video or sound recordings of any person, patient, visitor or staff member is prohibited on all Warrington and Halton Hospitals NHS Foundation Trust premises without prior permission.

Mail

Mail is delivered to the wards each morning and we will try and ensure that any post gets to patients where possible. To ensure that patients receive any post promptly, please put the full name, ward number and the correct hospital address including the postcode on the envelope. We will do our best to ensure that any post reaches patients but please bear in mind that if post is delayed, it may arrive after they have been discharged.


Getting to hospital for visits

Please see the How to find us section of this website for full information on travel, parking and public transport at the hospitals.

Visitors are able to use the hospital shuttle bus service that runs between Halton General Hospital (including a stop at the Cheshire and Merseyside Treatment Centre) and Warrington Hospital throughout the day, seven days a week, to get to visits. For further information on this service and a full timetable, see the hospital shuttle bus page of this site. Please check the travel times carefully and bear in mind that services around the peak visiting times can be busy.

Special arrangements are available for visitors to long-stay (over one week) or seriously ill patients. The parking at the hospitals pages have details of the parking concessions that are available to regular or long term patients and visitors.

Spiritual Care

The trust has a team of chaplains who visit the hospital wards regularly. They are available to give confidential spiritual care and support at times of need and distress. You do not have to be religious to receive a visit.

There is always a chaplain on-call, so if you want to see someone urgently, please ask the staff to contact one of the team. If you prefer, we can inform your own minister or faith leader for you.

Each hospital has a chapel and both are always open for prayer and quiet reflection. At Halton the chapel is on the upper floor by the entrance to ward B4. At Warrington it is situated on the ground floor of Burtonwood Wing, near wards B10 and B11. In this chapel there are washing facilities for Muslim prayer.

Holy Communion can always be brought to you at the bedside. However, there are also a number of services each week in the hospital chapels.

  • Halton - Service of Prayer for Healing on Thursday at 11 am
  • Warrington - Roman Catholic Mass on Saturday at 11 am
  • Warrington - Holy Communion Service for all other denominations on Sunday at 10 am – this is also broadcast live on Radio General.

A team of trained helpers can bring you to these services in a wheelchair. All patients, family, friends and staff are warmly welcome to come along.

Shops and catering

We provide a range of shops and facilities for patients, staff and visitors at the hospitals.

Warrington Hospital
  • In the Main Entrance foyer there are a range of shops and eateries including a Costa Coffee, Subway sandwich shop, restaurant, WHSmiths (selling Marks & Spencers food), the Stock Shop (clothing) , WRVS gift shop and even a hairdressers.
  • There is also a small café in the Outpatients department that serves hot drinks and snacks and various vending machine points including on the ground floor of the Croft Wing.
  • A cashpoint (no charge) is located in the main entrance next to the newsagents
  • Opposite the main hospital entrance on Lovely Lane there is a petrol station and convenience store.
Halton General Hospital
  • George Lloyd restaurant is located at the rear of the hospital and is open to visitors as well as staff. You can get to it from the main entrance 1 by following the main corridor right to the end and then turning left. From entrance two (urgent care centre) you need to take the lift or the stairs up to the main corridor.
  • At the Entrance 1 foyer there is a reception area with a League of Friends snack bar and a small newsagent and seating area.
  • The nearest cashpoints are at the Shopping City complex (a 5 minute walk from the hospital) and at the petrol station near the Entrance 2 exit to the hospital.
Cheshire and Merseyside Treatment Centre
  • There is a cafe in the main entrance on the ground floor of the centre selling coffee and a range of sandwiches and snacks, this is open Monday - Friday, 9:00am - 1.30pm.