About this service
The NHS Runcorn Urgent Care Centre (UCC) is now open at the Halton Hospital site, Runcorn. The urgent care centre is based in the old site of the Minor Injuries Unit and replaces the services that used to be delivered there, providing care for illness as well as injury and preventing local people from needing to travel to A&E.
No appointment is necessary, but patients will be seen in order of clinical priority, so patients may have to wait if their condition is not as serious as others.
The Runcorn Urgent Care Centre is open 7am – 10pm, every day of the year. The new centre brings a range of benefits to patients including a single point of access to urgent care services, reducing the need for some patients to travel to A&E.
There is also a range of diagnostic facilities including an x-ray department with extended opening hours and short-term observation bays - again so patients do not need to travel to a hospital for these services.
The centre is kite marked by North West Ambulance service, which means that if you call an ambulance but your condition is not life threatening, you may be taken to the UCC for treatment rather than to a local Accident and Emergency department.
On arrival you will be initially assessed to prioritise the urgency of your care. You will be seen by a Doctor or Clinical Nurse Practitioner to complete your care.
Some people will be monitored in the observation bays before deciding on an appropriate care plan. This may, for example, involve treatment with intravenous (through a vein) medication prescribed in the centre and further tests, also whilst in the centre.
The Urgent Care Centre provides a comfortable waiting area, dedicated assessment and treatment areas and is fully accessible to all patients.
There is a paediatric (children's) waiting and treatment area and x-ray, ultrasound and diagnostic areas.
What are the waiting times?
As with all emergency departments, patients are seen in a priority manner. The more urgent the condition is, the faster you are seen.
We aim to initially assess more than 95% of our patients in less than 15 minutes and aim to provide treatment and a decision on your care within a maximum of four hours from your arrival.
Some patients are offered treatment and further monitoring in the unit.
Who's in the team?
The Urgent Care Centre is staffed by a team of highly trained nurses with support from doctors and GPs.
Other Information & Downloads
When to use A&E and Urgent Care Centre:
Urgent Care Centre -They provide treatment for urgent illness and injury for adults and children from 7am to 10pm every day of the year (View below what conditions can be treated here)
There are a range of other treatment options available to you and your family:
The options are:
Your GP is your first point of contact for non-emergency illnesses which you can’t treat yourself, and practices can offer same day appointments if necessary.
When the surgery is closed, you can still see a local GP with the GP out-of-hours service - just call 111 and you will be transferred to an adviser.
Your local pharmacy can offer free, confidential advice on a range of health issues and you don’t need an appointment.
Unwell? Unsure? Confused? If you feel unwell but it’s not an emergency NHS 111 provide expert health advice and information 24 hours a day, 365 days a year
What conditions can be treated at the Urgent Care Centre?
Dependant on the severity of your condition, the Urgent Care Centre can treat a wide variety of problems including but not limited to:
- cuts and grazes
- sprains and strains
- broken bones (fractures)
- bites and stings
- infected wounds
- minor head injuries
- eye problems, such as minor eye infections, scratches or something that is stuck in your eye.
- Low severity chest pain
- Respiratory problems like asthma
- Abdominal pain
- Water infections
- Diarrhoea and vomiting
- Any new or exacerbation of a long term health problem that needs urgent attention
Once assessed you will receive treatment or, if deemed appropriate, be referred to another service.
Services for children
NHS Runcorn Urgent Care Centre has specialist paediatric nurses who have expertise in treating Children along with special paediatric observation suites.
There is also a Doctor on staff who is able to treat paediatric illnesses and injuries as appropriate.
If you require an x-ray during your visit to the UCC, you can now receive this directly from the centre. X-ray is open from 8am – 10pm, Seven days a week.
What conditions cannot be treated at the centre?
Conditions that Urgent Care Centres cannot treat include:
- Routine pregnancy care
- gynaecological problems
- drug overdose
- alcohol related problems
- mental health problems
- health conditions that would normally be treated by your GP or hospital.
Who can access the service? - Anyone can use this service, no appointment is needed.
What? - Any illness that needs urgent attention, injury or fractures.
Urgent Care in Widnes
There is also a NHS Widnes Urgent Care Centre open 7am to 10pm - located at:
Follow the Urgent Care Centre on social media
Main Contact Information
Halton General Hospital
|7:00 AM - 10:00 PM||7:00 AM - 10:00 PM||7:00 AM - 10:00 PM||7:00 AM - 10:00 PM||7:00 AM - 10:00 PM||7:00 AM - 10:00 PM||7:00 AM - 10:00 PM|
|Open Hours Misc Notes X-ray services are provided 8am to 10pm.|